PRIVACY & DATA PROTECTION POLICY
Effective Date: 19 September 2026
Savor by Orido ("Savor", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when you use our website, place an order, or communicate with us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your information.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Full name
- Phone number
- Email address
- Delivery address
- Selected delivery location
- Order details
- Payment and transaction information
- Information you provide when contacting us
- Technical information relating to your use of our website, including device or browser information where applicable
We only request information that is reasonably necessary to provide our services and process your order.
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Confirm and communicate order details
- Arrange delivery
- Calculate applicable delivery charges
- Process payments
- Respond to enquiries and customer support requests
- Maintain transaction and business records
- Improve our website, products and customer experience
- Meet applicable legal and regulatory obligations
We will not use your personal information for purposes unrelated to the operation of Savor without an appropriate lawful basis or, where required, your consent.
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Savor does not need to store your complete card details to process your order. Payment information is handled by the relevant payment provider in accordance with its own security and privacy practices.
4. Sharing Your Information
We may share relevant information with trusted third parties where necessary to provide our services.
This may include:
- Payment processors
- Delivery partners
- Website and technology service providers
- Customer support or operational service providers
- Regulatory authorities or other parties where disclosure is required by law
We only share information that is reasonably necessary for the relevant purpose.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online system can be guaranteed to be completely secure.
6. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, resolving disputes, and meeting applicable legal or regulatory requirements.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.
7. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where applicable
- Object to or request restriction of certain processing
- Withdraw consent where processing is based on consent
- Raise a complaint regarding how your information is handled
Requests concerning your personal information can be made using the contact details provided below.
8. Cookies
Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and improve your experience.
Where required, we will provide appropriate notice and choices regarding cookies.
9. Third-Party Links
Our website may contain links or integrations to third-party services. Savor is not responsible for the privacy practices of third-party websites or services.
We encourage you to review their respective privacy policies before providing personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our operations, technology, legal requirements or services.
Any updated version will be published on this page with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Savor by Orido
Email: [email protected]
Website: savorbyorido.com