REFUND & CANCELLATION POLICY
Effective Date: 19 September 2026
Savor prepares food and drinks based on customer orders received during each order cycle. Because many of our products are prepared fresh specifically for an order, we ask customers to review their selections carefully before completing payment.
1. ORDER CYCLES
Orders are placed through the Savor website during designated order days.
Once an order window closes, Savor begins preparing the orders received for the relevant Savor Saturday.
The applicable order deadline and fulfilment date will be displayed on the website.
2. CANCELLATION BEFORE THE ORDER DEADLINE
If you need to cancel an order, please contact Savor before the applicable order window closes.
Where a cancellation is accepted before preparation has commenced, Savor will process the applicable refund.
Any refund will generally be made through the original payment method, subject to the processing timelines of the payment provider.
3. AFTER THE ORDER DEADLINE
Once the order window has closed and preparation has commenced, cancellation may no longer be possible because the food and drinks are being prepared specifically against confirmed orders.
However, this does not affect your rights where an order is not supplied, is materially different from what was ordered, or is defective or otherwise fails to meet applicable consumer standards.
4. INCORRECT OR MISSING ITEMS
If your order arrives with an incorrect or missing item, please contact Savor as soon as reasonably possible after delivery.
We may request details or reasonable evidence of the issue so that we can investigate and resolve it.
Depending on the circumstances, Savor may provide:
- The missing or correct item
- A replacement
- A refund for the affected item
- Another appropriate remedy
5. QUALITY ISSUES
If you receive a product that is defective, damaged, unsafe, spoiled, or materially different from the product ordered, please contact us promptly.
We will review the issue and, where appropriate, provide a replacement, refund, or other remedy in accordance with applicable consumer protection requirements.
6. DELIVERY ISSUES
Customers are responsible for providing accurate delivery information when placing an order.
If an order cannot be delivered because the delivery information provided is incorrect or the customer is unavailable to receive the order, additional delivery arrangements or charges may apply where appropriate.
If a delivery issue is caused by Savor or our delivery arrangements, please contact us so that we can investigate and resolve the issue.
7. REFUND PROCESSING
Where a refund is approved, the refund will normally be processed through the original payment method.
The time it takes for the refund to reflect in your account may depend on the payment provider or financial institution involved.
8. HOW TO REQUEST A REFUND OR REPORT AN ISSUE
Please contact Savor with:
- Your order number
- Your name and contact details
- A description of the issue
- Any relevant supporting information or images, where applicable
Contact:
Savor by Orido
Email: [email protected]
Website: savorbyorido.com
9. YOUR CONSUMER RIGHTS
Nothing in this policy is intended to remove, restrict or exclude any rights or remedies available to customers under applicable Nigerian consumer protection or other applicable law.